Traditionally, enterprises deployed dedicated systems at their premises, incurring high capital expenditure and high cost of ownership. Legacy implementations lack the flexibility of adapting to the needs of businesses as they evolve and are subjected to the risks of technological obsolescence.
TelePro-C (our cloud-based Software-as-a-Service) delivers a fully managed service which includes the initial setup of services that meet your business needs, and the ongoing operation and maintenance of services so that you can focus on running your business.
TelePro-C delivers numerous benefits to businesses in terms of significant cost savings, seamless technology upgrades and business continuity.
“We got our Cloud IVR service up and running in less than one week, at a fraction of our budget. The best thing was, we could simply increase our capacity within 24 hours when the traffic picked up. It’s so easy!”
- A customer from the finance industry
Why TelePro-C?
Take Advantage Of The Latest Technology To Save Cost
No Capital Investment
Cost Saving
No costly hardware and software investment
Fast Deployment
No hardware and software installation
Hassle-Free
No on-site implementation work
Low Cost of Ownership
Maintenance Free
No need for specialists, no technology obsolescence
Flexibility
Capacity management on the fly
Business Continuity
Secure, reliable and worry free
Full-Function Services
Feature Rich
No compromise in functions and features
Seamless Enhancement
New functions and features
incorporated without downtime
Continued Innovation
Support for new digitalisation
and rich social media
How We Can Help
Comprehensive Professional Services
Business Flow Consultancy
We help analyse your business processes and design call, message and process flows according to requirements
Project Management
We ensure that we deliver your project successfully from planning through to completion
Professional Voice Files Management / Recording
We manage voice files and recording, with your choice of professional voice talents available for selection
Offline Testing
Test new services offline before moving them to production
Flexible Campaign Planning
Plan your campaigns as you like, whether ad-hoc or in advance, short-term or long-term
5x8 / 24x7 Support Services
Robust support via email / mobile through either 9am – 6pm office-hour (8x5) or 24-hour (24x7) packages
Types of TelePro-C Services
Improve Brand, Productivity, Security and Service Levels
Interactive Voice Response
IVR automates interactions between customers and enterprises through phone calls and digital messaging platforms
Mobility Voice
Secure, reliable Internet voice service in the Cloud with IP-PBX features to automatically answer calls, routing them to users using a computer, mobile device or IP phone
Digital Messaging Service
Delivers & receives digital media between customers and enterprises. Allows chat via digital messaging platforms e.g. WhatsApp, Telegram, FB Messenger
Omni-Channel Customer Service
Virtual contact centre for customer service and outreach through
multi-communication channels over Internet - voice, messaging, live chat
Corporate Caller-ID Display
Consistently displays the same number representing enterprises’ corporate identity and protects staff privacy without revealing personal phone numbers
Voice Logging
Record conversations securely and reliably between staff and customers for training purposes, either on-site or in the cloud
Speech Transcription & Analytics
Natural Language Processing (NLP) producing high accuracy speech-to-text transcription. Supports English, Mandarin, Bahasa and mixed-language. Powered by Artificial Intelligence (AI) to analyse your business interaction data from call recordings and live chat.
About Us
TelePro-C is based on our UniVOICE platform, complemented by our partner’s solution 3CX. Both have been deployed at enterprises and telcos over the last 20 years. Our team of telco-hardened, technology-driven business and technical individuals has vast experience in enterprise communications and customer experience solutions since 1998.
IMDA Licensed Service-Based Operator (SBO)
Our Partners
Our Customers
Get In Touch
140 Paya Lebar Road
#10-14 AZ @ Paya Lebar
Singapore 409015
Tel: +65 6297 7100
Level 2 Synergy 9
9 Jalan Kajibumi U1/70
Temasya Glenmarie 40150 Selangor
T: +603 5163 2888