No. All hardware and software are hosted in our secured cloud.

No. All installations are done on our cloud-based SaaS platform (Software-as-a-Service).

An IVR call flow diagram is a diagram showing the actual caller experience from the time the call is answered till the time the call ends.

We provide professional recording services, with the option to select your choice of voice talents from a list.

We charge monthly subscription fees and we bill monthly (at the beginning of each month).

There will be a set-up fee which includes:- - Customisation based on the complexity of the call flow - Voice recording based on the call flow - Professional services

Cheque or GIRO (GIRO is preferred). We also receive payments via ERP portals such as Ariba, Gebiz, SESAMi, vendor@gov and many others.

We provide 12 to 36-month contract options.

Depending on the complexity of your call flow, between 4 - 8 weeks upon order confirmation.

You may speak with our salesperson on the changes required. A change request proposal will be provided. Additional fees apply for the change request.

Our support team can be contacted via email and mobile phone.

We offer standard 8x5 office hours support from 9am to 6pm. Additional support packages are also available 24x7.

You can arrange for your telecom provider to call forward your hotline number to TelePro-C. Thereafter, all incoming calls to your hotline will be answered by TelePro-C.

It depends on the number of concurrent calls offered by your subscription. If you subscribe to X concurrent calls, X callers can reach your hotline simultaneously.

We will advise on this after we perform an analysis based on your current call traffic.

The 3rd caller will receive an engaged tone. If this happens regularly, you will need to add more concurrent calls.

The DDI number is a number that your telecom provider uses to route your hotline call to be answered by TelePro-C.

Yes, TelePro-C's system can route the caller to a designated number.

You can subscribe to our Voicemail service. This allows you to listen to the voicemail file and then follow up with an action.

You can subscribe to our Missed Call Notification service. Whenever a caller fails to reach you while you engaged, we will forward a missed call notification with the caller’s number to you.

You can subscribe to our Call Back Request service. When your caller chooses the call back option, a call back request with the caller’s number will be emailed to you.

You can subscribe to our Voice-Logging service. Recording will start as soon as you answer the call. You can listen to the logged voice file after the call is completed.

You can subscribe to our WhatsApp rich media delivery service. When the caller requests for a picture or document, TelePro-C will WhatsApp the picture and document to the caller.

According to IMDA's new regulations, we will not be able to provide the original caller ID number from 28 February 2020 onwards. All incoming calls will only display the IVR DDI service number.