Interactive Voice Response (IVR) is a well-known technology for improving business communications. It automates interactions between a caller and an enterprise, allowing them to perform various tasks and transactions.
Traditionally, enterprises deployed dedicated IVR systems at their premises, incurring high capital expenditure and high cost of ownership. Legacy IVR systems lack the flexibility of adapting to needs as businesses evolve and are subjected to the risks of technological obsolescence.
TelePro-C IVR
(Interactive Voice Response)
TelePro-C runs in the cloud and delivers a fully managed service and full-featured IVR which now adds on useful features such as voice mail, missed call alerts, voice logging and many others to suit your additional
business needs. TelePro-C IVR also extends the IVR service from voice calls to media interaction and delivery (documents, pictures and video) using social communication platforms such as WhatsApp, Telegram and Facebook Messenger.
What TelePro-C IVR Can Be Used For
Improve Brand, Productivity and Service Level
Information
Services
Allow customers to obtain information easily, organised according to specific topics
Promotions
Market, advertise and
communicate specific messages to callers as a captive audience
Feedback / Customer
Service Rating
Conduct surveys and obtain
feedback from callers through
a phone interface
Enrolment
Enrol customers into programmes by enabling to opt-in on the spot through a keypress
Voting /
Polling
Allow customers to make their choiceof votes onto pre-designed polls
Auto-Attendant /
Call Transfer
Efficiently handle all Incoming callsby ensuring they’re routed to the appropriate people or departments
TelePro-C Features
Modern cloud-based and full-featured IVR
Interactive Voice Menu
Multi Level Voice Menu
Multiple Language Voice Response
Auto Call Answer Attendant
Customer Service Improvement
Callback Request
Voicemail
Missed Call Alert
Flexible Call Flow Management
Ad-Hoc / Planned Campaigns
Call Flow Hot-Swap
Out Of The Box Integration
Time-Based Call Flows
Local / International Call Transfer
Outbound Call Transfer
IDD Call Transfer
Voice Logger
Rich Media Engagement
SMS
API Integration to CRM / Database
Advanced Voice Processing
Dynamic Text To Speech
Natural Language Speech Recognition
Get In Touch
140 Paya Lebar Road
#10-14 AZ @ Paya Lebar
Singapore 409015
Tel: +65 6297 7100
Level 2 Synergy 9
9 Jalan Kajibumi U1/70
Temasya Glenmarie 40150 Selangor
T: +603 5163 2888