TelePro-C OC3aaS (Omni-Channel Contact Centre-as-a-Service) is more than a traditional contact centre. It's a hosted communications platform that handles customer calls and queries via multiple channels. Hosted in the cloud, it can be accessed from anywhere with an active Internet connection.
This is the ideal solution for companies spread across several geographic locations or with customer service officers working remotely. With no on-premise hardware and maintenance required, the contact centre operates entirely online - you only need to provide computers, headsets and an Internet service for your team.
TelePro-C OC3aaS is able to increase the number of users within hours and continually meet the needs of business expansion.
TelePro-C OC3aaS
(Omni-Channel Contact Centre-as-a-Service)
TelePro-C OC3aaS (Omni-Channel Contact Centre-as-a-Service) is a virtual contact centre for customer service and outreach through multi-communication channels over Internet - voice, messaging, video, live chat and even fax.
TelePro-C OC3aaS Benefits
Mobility
Fully-integrated mobile applications that enable customer service officers to communicate while on the move
Increased Productivity
User-friendly single web interface increases customer service officer productivity. No complicated training required
Situational Awareness
Live Wallboard view on Busy Agents, Answered Calls, Waiting Calls, Ringing Extensions, Waiting time, Call Queuing and many other
real-time parameters
Improved Customer Satisfaction
Automatic Call Distributors (ACD) and Skill-Based-Routing routes calls to the right agent or the Call-Queue of a group of right agents
360 Degree Customer
Match emails, numbers or any ID reference to customer accounts in your CRM, helpdesk or ticketing system and provide an well-rounded customer support experience
Do-Not-Disturb
Avoid distractions and set your own status (Available, Away, Do-Not-Disturb, Lunch, Business Trip) to let others know when you’re away or don’t want to be disturbed
Business Analytics
Provide default KPIs such as Agent Productivity Reports and Quality of Service Reports. Data can also be exported to a html or csv files for further data analysis
Robust Cybersecurity
Calls encrypted via HTTPS/DTLS/WebRTC, passwords & URLs randomly generated, and malicious IPs blacklisted by default
Get In Touch
140 Paya Lebar Road
#10-14 AZ @ Paya Lebar
Singapore 409015
Tel: +65 6297 7100
Level 2 Synergy 9
9 Jalan Kajibumi U1/70
Temasya Glenmarie 40150 Selangor
T: +603 5163 2888